5-Year Greenhouse Warranty.
Every Component Covered.
Every Backyard Discovery greenhouse ships with a 5-year warranty that covers the structure, polycarbonate panels, PowerPort™ Electric Hub, exhaust fan, shelving, hose hookups, and every included feature. If something fails, we ship the replacement part to you — free.
FULL 5-YEAR COVERAGE
Frame, polycarbonate panels, electronics, and every included feature — one warranty.
FREE PARTS & SHIPPING
Approved claims get replacement parts shipped at no charge.
SHIPS WITHIN 48 BUSINESS HOURS
Replacement parts ship within 48 business hours of claim approval.
TALK TO A REAL PERSON
Our Pittsburg, Kansas–based team handles every claim by phone or email.
US & CANADA COVERAGE
Warranty valid wherever your greenhouse is installed in the United States or Canada.
What Does the Backyard Discovery Greenhouse Warranty Cover?
Every component that ships with your Backyard Discovery greenhouse is covered for a 5 full years. That includes the structure, the panels, the electronics, and every feature — from the PowerPort™Electric Hub to the shelving.
The frame, walls, workstation, and structural components are fully covered. If a structural component is defective, we replace it. Natural weathering and color change from outdoor exposure are expected and aren't considered defects. More on that in the exclusions section below.
The commercial-grade 10mm 4-wall polycarbonate roof and wall panels are covered for the full 5 years. These panels provide 30% better heat retention than standard 6mm twin-wall panels and are central to your greenhouse's performance. If a panel is defective, we ship a replacement at no cost.
The patented PowerPort™ Electric Hub (3 electrical outlets + USB ports) and the thermostat-activated exhaust fan are both covered. These are built-in features — not add-ons — and we stand behind them the same way we stand behind the structure itself.
The operable windows, vents, and both the interior and exterior hose hookups are covered. These features are part of the growing environment your greenhouse is designed to provide, and any defect in their function is on us to fix.
The staging shelves, anchors, and all included hardware are covered. If a shelf bracket fails or a hardware component is defective, we send the replacement, no questions asked about whether it's a "big enough" part to warrant a claim.
How Replacement Parts and Shipping Work
When we approve a warranty claim, we ship the replacement part directly to you — within 48 business hours of approval, at no charge for the part or the shipping. There is no third-party administrator to wait on. You deal directly with our team, and the part comes to your door.
This warranty covers parts and shipping but does not cover labor. That means we won't send a technician to install the replacement. In practice, Backyard Discovery greenhouses are designed for homeowner assembly — every component arrives pre-drilled and labeled, and most replacement parts can be installed by the same person who built the greenhouse. Our support team is available by phone to walk you through the process.
What's Not Covered Under This Warranty
We want this to be clear before you buy.
Four things fall outside this warranty, and each one has a straightforward reason.
Normal wood weathering and color change
Cedar is a natural material. When it lives outdoors, it changes color over time — typically shifting toward a silver-grey tone. This is expected behavior, not a defect. It does not affect the structural integrity or performance of your greenhouse.
Cosmetic wear and surface scratches
Scratches and minor surface marks that don't affect how the greenhouse functions or its structural integrity are considered normal wear and are not covered.
Misuse or failure to follow assembly instructions
If the greenhouse is used outside its intended purpose or assembled in a way that conflicts with the provided instructions, resulting damage isn't covered. Follow the manual, build it as designed, and you're covered.
Wind damage resulting from failure to anchor
Backyard Discovery greenhouses are Pro-Tect™ rated to withstand 100 mph winds and 50 lbs/ft² snow load — but those ratings are based on proper anchoring. Concrete and ground anchors are included with every greenhouse, and anchoring is part of the assembly process. If wind damage occurs and the greenhouse was not anchored as specified in the instruction manual, that damage is not covered.
We recommend annual sealing to maintain the original finish and weather resistance of your cedar greenhouse. Sealing is a recommendation, not a warranty requirement — your 5-year coverage remains in effect whether or not you apply sealant. That said, regular sealing helps your greenhouse look its best for years to come.
WARRANTY CLAIMS
How to Make a Warranty Claim
Filing a claim takes a few minutes. Here's the process from start to finish.
01
Call 800-856-4445 or email us.
We're available 7 days a week, 8 AM – 6 PM Central.
02
Let us know what's wrong and which component is affected. Have your order details ready — our team will tell you if anything else is needed.
03
Our in-house team evaluates your claim. No third-party administrators. No runaround.
04
Once approved, we ship the replacement part to you at no charge — part and shipping both included.
800-856-4445
7 days a week · 8 AM – 6 PM Central
Our in-house team in Pittsburg, Kansas handles every claim — no third-party administrators, no runaround.
Original purchaser only. This warranty is non-transferable. If you sell your home or give the greenhouse to someone else, the warranty stays with you — it does not transfer to the new owner.
Geographic coverage. The warranty is valid in the United States and Canada.
Anchoring is required. The Pro-Tect™ wind and snow load ratings depend on proper anchoring as specified in the instruction manual. Concrete and ground anchors are included with every greenhouse. Wind damage to an unanchored greenhouse is not covered.
Cedar sealing is recommended, not required. Annual sealing helps maintain the original finish, but your warranty coverage does not depend on it.
Built to Grow With You. Backed by a Company That's Been Here Since 1968.
Backyard Discovery has been headquartered in Pittsburg, Kansas for more than 50 years — designing, building, and standing behind products for your backyard. Our customer service team works right here at headquarters. When something goes wrong with your greenhouse, you're not navigating an automated phone tree or filing a claim with a third-party administrator. You're reaching the people who built it, and they'll ship the fix.
Questions? Call 800-856-4445 (Mon–Sun, 8am–6pm CT) or contact us online.