5-Year Sauna Warranty. Structure to Accessories — All Covered.
Every Backyard Discovery outdoor traditional sauna ships with a 5-year warranty that covers the wood, the heater, the electronics, and the accessories. If something fails, we ship the replacement part to you — free. Backed by a company that’s been building for backyards since 1968.
What Does the Backyard Discovery Sauna Warranty Cover?
Every component that ships with your Paxton or Lennon sauna is covered for 5 full years. That includes the four categories below — not just the big-ticket items, but the details like your LED light and robe hooks, too.
Structure & Wood
The cedar walls, staves, benches, and framing that make up your sauna’s body are fully covered. If a structural wood component is defective, we replace it. Natural weathering and color change are expected with outdoor cedar and aren’t considered defects.
PrairieFire™ 9kW Electric Heater
Your heater is the heart of the sauna, and it’s covered for the full 5 years. If the PrairieFire™ 9kW unit develops a defect, we ship a replacement at no cost to you — whether you use your sauna for dry sessions, wet sessions, or both.
Electronics & Smart Control Panel
The smart control panel and all electronic components are covered. If a wiring harness, sensor, control panel, or any other Backyard Discovery parts fail due to a defect, that’s on us to make right.
Included Accessories
The bucket, ladle, thermometer, dimmable LED light, robe hooks, and sauna cradles that ship with your sauna are all part of the warranty. These aren’t afterthoughts — they’re part of the product, and we stand behind them the same way we stand behind the structure.
How Replacement Parts and Shipping Work
When we approve a warranty claim, we ship the replacement part directly to you — within 48 business hours of approval, at no charge for the part or the shipping. There is no third-party repair network to wait on.
A note on labor: This warranty covers parts and shipping but does not cover labor. Most parts can be swapped by a homeowner or a local handyperson. We provide the assembly instructions for every component, and our support team is available by phone to walk you through the process.
If a part requires electrical work — like a heater or control panel replacement — we recommend hiring a licensed electrician. Self-installing the electrical work does not void the warranty — but always follow your local codes and use extreme caution. The cost of any electrical service is yours, but the part itself is free.
What’s Not Covered Under This Warranty
We want this to be clear before you buy, not something you discover after. Four things fall outside this warranty.
Cedar is a natural material. When it lives outdoors, it changes color over time — typically shifting toward a silver-grey tone. This is expected behavior, not a defect. If you'd like to seal and/or stain the exterior of your sauna, we recommend using a water-based product — this allows the wood to breathe and keeps the air inside safe to breathe.
If incorrect wiring causes damage to the heater, control panel, or other components, that’s an installation issue — not a manufacturing defect. Self-installing the electrical work does not void the warranty. Only damage specifically caused by improper wiring is excluded.
Scratches and minor surface marks that don’t affect how the sauna functions or its structural integrity are considered normal wear. These are not covered.
If the sauna is used outside its intended purpose or assembled contrary to the provided instructions, resulting damage isn’t covered. Follow the manual, use it as designed, and you’re covered.
How to Make a Warranty Claim
Filing a claim takes a few minutes. Here’s the process from start to finish.
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1Contact our sauna support team.
Call 800-856-4445 or email us. We’re available 7 days a week, 8 AM – 6 PM Central.
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2Describe the issue.
Let us know what’s wrong and which component is affected. Have your order details ready — our team will tell you if anything else is needed.
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3We review and approve.
Our in-house team evaluates your claim. No third parties. No runaround.
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4Your part ships within 48 business hours.
Once approved, we ship the replacement part to you at no charge — part and shipping both included.
Our in-house sauna team in Pittsburg, Kansas handles every claim — no third parties, no runaround.
800-856-4445
7 days a week · 8 AM – 6 PM Central
Important Warranty Limitations
Original purchaser only. This warranty is non-transferable. If you sell your home or give the sauna to someone else, the warranty stays with you — it does not transfer to the new owner.
Geographic coverage. The warranty is valid in the United States and Canada.
Installation method does not affect your warranty. Whether you hire a licensed electrician or handle the electrical yourself, the warranty remains valid. Only damage caused by improper electrical installation is excluded.
Warranty Questions, Answered
The 5-year warranty covers four categories: structure and wood, the PrairieFire™ 9kW electric heater, all electronics including the smart control panel, and included accessories (bucket, ladle, thermometer, dimmable LED light, robe hooks, and sauna cradles). Approved claims get replacement parts shipped at no charge within 48 business hours.
The warranty lasts 5 years and covers the Paxton Outdoor Barrel Sauna family and the Lennon Outdoor Cube Sauna family, with free replacement parts and shipping for approved claims.
Yes. The PrairieFire™ 9kW electric heater is fully covered for the entire 5-year warranty period. If the heater develops a defect, we ship a replacement at no cost within 48 business hours of claim approval.
Yes. All accessories that ship with your sauna are covered — the bucket, ladle, thermometer, dimmable LED light, robe hooks, and sauna cradles. If any are defective, we send a replacement at no charge.
Yes. When a warranty claim is approved, we ship the replacement part to you at no cost — part and shipping both included. Parts ship within 48 business hours of approval.
No. The warranty covers parts and shipping but does not cover labor. Most parts can be installed by a homeowner or handyperson. Our support team provides assembly instructions and is available by phone to walk you through any replacement.
Call 800-856-4445 or email us. Our team is based in Pittsburg, Kansas, available 7 days a week, 8 AM to 6 PM Central. Describe the issue, and once approved, we ship the replacement part within 48 business hours at no charge.
Replacement parts ship within 48 business hours of claim approval. There’s no waiting on a third-party repair network.
Four things are excluded: normal wood weathering and color change, damage caused by improper electrical installation, cosmetic wear and surface scratches that don’t affect function, and damage from misuse or failure to follow assembly instructions.
No. Cedar naturally changes color when exposed to the elements — typically shifting toward silver-grey over time. This is a characteristic of the wood, not a defect.
No. Self-installing the electrical work does not void the warranty — but we recommend hiring a licensed electrician, and you should always follow your local codes and use extreme caution. Only damage specifically caused by improper electrical installation is excluded.
No. The warranty is non-transferable and applies to the original purchaser only. If ownership of the sauna changes, the warranty does not carry over to the new owner.
Yes. The warranty is valid in the United States and Canada. Contact our support team at 800-856-4445 to file a claim.
The 5-year warranty covers the entire Paxton Outdoor Barrel Sauna family (including 2–4 person, 4–6 person, and porch variants) and the Lennon Outdoor Cube Sauna family. Every traditional outdoor sauna from Backyard Discovery is included.
Built to Last. Backed by a Company That Has.
Backyard Discovery has been headquartered in Pittsburg, Kansas since 1968 — more than 50 years of building outdoor products and standing behind them. Our customer service team works right here at headquarters. When something goes wrong with your sauna, you’re not calling an overseas call center or a faceless warranty processor. You’re reaching the people who built it, and they’ll ship the fix.