All of our large packages are shipped via carrier freight. These items are delivered curbside only and our drivers are not responsible for moving them anywhere else beyond the curb or lawn.
Smaller packages will be shipped using UPS Ground. Cost of shipping may vary based on the product’s weight, size.
Once your package arrives, please inspect for any damages. If damages are found, please contact us immediately or return the item with the driver. However, once the package is signed for and accepted we cannot be held responsible for its return or the replacement of damaged parts.
Important: Keep all packaging materials until your inspection is complete. All returns must be in its original packaging.
If you cancel your order before the package ships, we will cancel your transaction. No fees or charges will be applied.
If you cancel your order after the package ships, refuse the delivery when it arrives. Based on our return policy, a refund will be issued as stated here.
If there’s a part missing from package. Please contact us immediately for a replacement.
Please have the following information ready for our customer service representative. The name of the playset, date of purchase, parts number (if any) and your shipping address.
Replacement parts are shipped through UPS Ground or UPS Freight. Faster shipping options are also available upon request. (additional costs may apply)
Warranty varies for each product. Please check the instruction manuals for each.
Please check our policies on refunds.